What types of garage doors do you supply in New Zealand?
We supply sectional, roller, and tilt doors for residential and commercial use, plus custom cedar/wood options and insulated doors tailored to NZ conditions. Sectionals give the best aesthetics and insulation; rollers are compact and durable; tilts suit certain retrofits or budget builds.
Do you install nationwide?
Yes — our network covers most regions across NZ. In main centres we can usually install stock doors within days. Remote areas can be supply-only with phone support or coordinated via vetted local installers.
Which garage door type is best for insulation and noise reduction?
Insulated sectional doors deliver the best thermal and acoustic performance. Double-skin steel with a high-density core reduces heat loss/gain and dampens vibration and road noise. Pairing with perimeter seals maximises results.
Can you match my cladding and colours?
Yes. We work with leading NZ finishes (e.g., COLORSTEEL®, Dulux powder coat) and offer timber looks (real cedar or realistic woodgrain finishes). Share your colour code or photos for a precise match.
Do you do custom sizes and special track layouts?
Absolutely. We make doors to fit non-standard openings and configure tracks for standard lift, low headroom/double-track, high-lift, and vertical-lift where needed.
What is low headroom / double track?
A low headroom kit uses a double track and special hardware so a sectional door can operate with limited space above the lintel. This is ideal where ducts, beams, or a low ceiling are close to the opening.
How much headroom do I need for a sectional door?
Standard setups need ~220–300 mm. With a low headroom kit we can work with ~130 mm (case-dependent). We’ll confirm from your measurements and photos.
Can low headroom systems be motorised?
Yes — we use a suitable opener and mounting (sometimes rear/jackshaft) to avoid ceiling obstructions while keeping smooth, safe operation.
What warranty do PGD PRO motors and remotes have?
PGD PRO motors: 5-year residential warranty. Remotes: 1-year warranty. Local NZ support means quick parts/service when needed.
Do PGD motors have soft start/stop?
Yes. Soft start/stop reduces wear, vibration, and noise for a longer-lasting, quieter system — ideal with insulated doors.
Can I control my garage door with my phone?
Yes — add the Wi-Fi Smart Control Kit for app control, real-time status, activity logs, and shareable digital keys. Great for deliveries and family access.
Will your motors fit other brands of doors?
Yes — our openers are compatible with most NZ sectional and roller doors. We include brackets and setup guidance to suit your door/track style.
Can I retrofit insulation to my existing door?
In most cases yes for sectionals. Our retrofit 40 mm panels improve temperature and noise and refresh the interior appearance. We’ll advise spring adjustments for balance.
Will insulation make the door too heavy for my motor?
No — with correct torsion spring balancing the opener isn’t overloaded. We adjust springs during install; DIYers should book a spring check afterwards.
How do I measure my opening for a quote?
Provide: width (stud-to-stud), height (floor to lintel), headroom (lintel to ceiling/obstruction), side room both sides, and backroom (opening to back wall). Include photos noting pipes/beams.
Do I need a site visit for pricing?
Not always. Clear measurements and photos allow accurate quotes remotely. We recommend a site measure for complex installs or custom cladding.
How fast can you install?
Stock doors: often within a week. Custom doors: typically 2–6 weeks depending on materials/finish. We confirm ETA at order.
Do you repair broken springs and cables?
Yes — we replace torsion/extension springs and cables with NZ-rated parts, tensioned and safety-checked. Springs are high-tension — never DIY without training.
Do you service commercial doors and shutters?
Yes — scheduled maintenance, urgent repairs, and upgrades for commercial sectional, roller, and high-lift systems. Priority callouts available to minimise downtime.
Can you service doors installed by other companies?
Absolutely. We work on most brands across NZ with access to compatible parts and retrofit solutions.
How do I program a new remote?
On the opener, press LEARN until the indicator flashes; press your remote button; wait for confirmation tone/flash; test. Steps vary slightly by model — check your manual or call us.
How many remotes can I add to one door?
Most PGD motors store 10–20 remotes (model-dependent). Keypads and vehicle buttons can be added too.
What safety features do your systems include?
Force reversal, manual release, soft start/stop, obstruction detection, and optional photo-eye sensors. We install to NZ safety standards and test reversal on handover.
Are your doors suitable for high-wind areas?
Yes — we offer reinforced panels, track bracing, and wind-rated options for exposed/coastal sites. Share your location and we’ll specify a compliant setup.
How do I place an order?
Send measurements/photos for a quote. Once approved, we issue an invoice and book your install or dispatch supply-only kits, keeping you updated on timelines.
Do you require a deposit or offer finance?
Custom/installed doors typically require a 30–50% deposit. Finance options are available on many products (credit criteria apply).
Do you deliver nationwide and allow pickup?
Yes to both. We ship NZ-wide (rural may take longer). Pickup by arrangement from our Levin hub is available for supply-only orders.
How are doors packaged for transport?
Panels are wrapped, edge-protected, and banded/crated as needed. We ask customers to photograph any damage on arrival and notify us within 24–48 hours so we can resolve quickly.
What does your warranty cover?
Manufacturing defects in panels/hardware, opener faults under normal use, and structural integrity for the stated period. Excludes damage, misuse, or environmental factors outside the product rating.
Is rust covered under warranty?
If coating failure occurs under normal conditions within the warranty term, we’ll assess and remedy. For coastal zones, specify appropriate coatings/grades to ensure compliance.
Can you automate my existing manual door?
Usually yes for sectional/roller doors in sound condition. We inspect balance, tracks, and springs first to ensure safe automation.
Do you sell and install driveway gates + automation?
Yes — we supply gate motors and controls (swing/slide). Ask to bundle gate automation with your garage setup for unified remotes/app control.
Do you supply weather seals and threshold seals?
Yes — bottom seals, side/top brush seals, and threshold ramps reduce water ingress, dust, draughts, and pests. Ideal for sloped or uneven floors.
Do you offer trade pricing or dealer accounts?
Builders and resellers can apply for a trade/dealer account. We provide volume pricing, training, and technical support.
How often should I service my door and opener?
Residential: annually. Commercial/high-use: every 6 months. Servicing includes safety checks, balance, hardware torque, lubrication, and opener diagnostics.
Do you sell spare parts?
Yes — springs, cables, drums, hinges, rollers, tracks, remotes, keypads, photo-eyes, logic boards, and more. Tell us your door/motor model for exact matches.
What payment methods do you accept?
Bank transfer, major cards, EFTPOS (where available), and approved finance. Trade accounts by application.
My motor hums but the door doesn’t move — what now?
It may be in manual release or the travel limits/sprocket are out. Re-engage the trolley, check limits, and test. If unsure, call us — forcing movement can strip gears.
The door reverses part-way down — why?
Likely obstruction, tight track, or excessive force setting sensitivity. Check for debris/rollers off track, then re-learn force/limits per the manual. We can service if the issue persists.
Is an annual safety test really necessary?
Yes. A 100+ kg moving door needs periodic checks. We test reversal force, photo-eyes, balance, and hardware torque to prevent failures and prolong lifespan.
What’s better for a sleep-out/office — roller or sectional?
Insulated sectional for thermal comfort and noise control. Add seals and a quiet belt-drive opener for the best result.
Do insulated doors sweat or trap moisture?
Quality insulated panels are closed-cell and don’t absorb water. Proper seals/ventilation prevent condensation. We’ll spec the right setup for your climate.
Can you supply matching pedestrian/side doors?
Yes — we can align colours and profiles for a cohesive look. Provide your cladding/colour references for an accurate match.
What maintenance can I do myself?
Wipe tracks (don’t grease), lubricate hinges/rollers with door-safe lube, tighten visible fixings, test reversal, and replace remote batteries. Leave spring/cable work to pros.
Do you remove and dispose of my old door?
Yes — we can decommission, remove, and responsibly dispose of old doors/hardware as part of the installation.
Can you integrate garage control with home automation?
Yes — via Wi-Fi kit, dry-contact interfaces, or compatible hubs. Tell us your system (e.g., HomeKit, Google, Alexa) and we’ll advise the best path.
What’s the difference between belt-drive and chain-drive openers?
Belt-drive is smoother and quieter for sectionals; chain-drive is rugged and often used in heavier/commercial scenarios. We’ll recommend per door weight/use.
Do you install keypads and external emergency release?
Yes — wireless keypads for PIN access and external releases for garages without another entry point (critical during power cuts).
Can you do same-day or urgent repairs?
In many regions yes — call early with photos for triage. We carry common parts to get you operational quickly.
Do you handle new builds and work off plans?
Yes — send architectural drawings and site constraints (lintel heights, beams, services). We’ll specify door type, track, opener, and power requirements for builders.
What power is required for a garage door opener in NZ?
Standard single-phase 230–240 V AC with a dedicated outlet near the opener position. We’ll confirm amperage and location on quote.
Will a garage door help with security?
Yes — robust panels, secure tracks, auto-locking openers, and manual locks deter forced entry. Smart control adds activity logs and remote alerts.
Can you make my door quieter?
Yes — service and alignment, nylon rollers, belt-drive opener, insulated panels, and proper lubrication significantly cut noise.
Do you recycle materials or offer eco-friendly options?
We minimise packaging, recycle metal where possible, and can recommend coatings/materials suited to long NZ lifecycles to reduce waste.
How do I get the fastest quote?
Send: opening width/height, headroom, side room, backroom, address/region, and clear photos inside/out. Tell us door type (sectional/roller), colour preference, and if you want insulation or Wi-Fi.
