Returns policy

Returns Policy for Premium Garage Doors:
we strive to provide our customers with the highest quality products and exceptional service. 
We understand that there may be instances where you may need to return a premium garage door. Please review our returns policy outlined below: 
 1. Damaged in Transit: If you receive a premium garage door that has been damaged during transit, please notify us within 48 hours of delivery. We will arrange for a replacement to be sent to you at no additional cost. Please provide photographic evidence of the damage for our records. 
 2. Incorrectly Installed due to Our Mistake: In the rare event that a premium garage door is incorrectly installed due to our mistake, we will take full responsibility for the error. Please contact our customer support team within 7 days of installation and provide details of the issue. We will work with you to rectify the situation promptly, either by providing a replacement or arranging for a qualified technician to correctly install the door. 
 3. Customer Error or Incorrect Installation: Please note that we do not accept returns or provide refunds for premium garage doors that have been incorrectly installed by the customer or a third-party installer. It is essential to ensure that the installation is carried out by a qualified professional to avoid any issues. We recommend referring to the installation manual provided with the product or consulting with our customer support team for guidance. 
 4. Product Defects or Manufacturing Issues: If you believe that the premium garage door has a manufacturing defect or a quality issue, please contact our customer support team within 30 days of purchase. We may request evidence such as photographs or videos to assess the problem.
 If the defect is confirmed, we will arrange for a replacement or offer a refund as per our discretion. Please note the following general conditions for all returns:
 - All returns must be authorized by our customer support team before any action is taken. 
- The premium garage door must be returned in its original packaging and in a resalable condition. 
- The customer is responsible for the cost of shipping the returned item, except in cases of transit damage or our mistake during installation. - Refunds, replacements, or repairs will be processed within a reasonable timeframe once the returned item is received and inspected. We appreciate your understanding and cooperation regarding our returns policy. If you have any further questions or concerns, please don't hesitate to contact our customer support team. We are here to assist you.

Garage Door Servicing & Repairs – Residential & Commercial

At Premium Garage Doors, we provide fast, reliable, and professional servicing for all types of garage doors and motors – whether you’re a homeowner with a single roller door, a commercial property manager with multi-site assets, or a builder managing a development. Our experienced technicians cover everything from routine maintenance to urgent call-outs, ensuring your garage door operates safely, smoothly, and reliably all year round. We service and repair sectional doors, roller doors, tilt doors, and all major motor brands. Every service includes a thorough safety check and adjustments to extend the life of your door and prevent costly breakdowns.

What We Repair & Service

Comprehensive repairs for residential and commercial systems. Typical fixes include:

  • Broken or stretched springs
  • Frayed or snapped lifting cables
  • Grinding, worn, or misaligned rollers
  • Track realignment & hinge replacement
  • Motor repairs, replacements & upgrades
  • Remotes/keypads programming & replacement
  • Weather seals for better insulation & dust control
  • Sensors troubleshooting & safety system checks

Our Service Area

On-site servicing across the lower North Island, plus NZ-wide parts supply:

Wellington Kapiti Coast Horowhenua Palmerston North Manawatu

Outside these areas? No problem. We offer NZ-wide supply of every repair product we use – springs, cables, seals, remotes, and full replacement motors – all available via our online store.

Preventative Maintenance

Regular servicing is the most cost-effective way to keep doors in peak condition. We recommend annual maintenance for residential doors and more frequent checks for high-use commercial installations. Our technicians lubricate moving parts, adjust spring tension, align tracks, test safety features, and ensure your door meets manufacturer specifications – reducing breakdowns and extending service life.

Why Choose Premium Garage Doors

  • Residential & commercial specialists (multi-site capable)
  • Large stock of genuine/compatible parts for all major brands
  • Most repairs completed in a single visit
  • Full NZ-wide online supply of all repair products
  • 8+ years’ experience and thousands of happy customers
  • Honest, upfront quotes with no hidden fees

Book a Service or Order Repair Parts

Need urgent repairs or a routine check-up? Book a technician for on-site service, or browse our online store for NZ-wide delivery of motors, springs, cables, remotes, seals, and more.

Book a Service Shop Parts Online